FAQs - Catalog
Orders placed over the weekend will be processed on the next business day. Customer will receive a notification through text or email once order is validated.
Currently we are only accepting Bank Deposit as our form of payment. We are working on our other forms of payment. Please bear with us as we set things up.
Account Name: Trending Selections, Inc.
Bank Name : BDO Unibank, Inc.
Checking Account Number: 001508031896
Email to firstname.lastname@example.org or send to our Viber No. +639175525210 a screenshot or a copy of your deposit slip or mobile bank transfer transaction with reference number. Indicate in the subject of email your Order Number and Name, same with your viber message.
Kindly settle payment within 48 hours after order confirmation to avoid cancellation of orders. Please let us know if you encounter any error with our payment systems.
Sit tight! We are working on other payment methods.
Parcels are shipped through our trusted couriers. A tracking number will be sent to you via text or email. Please leave an authorization letter with a Valid ID if you are not around to receive the package.
Estimated delivery time is 5 to 10 working days. For the meantime, we ship anywhere and everywhere in Metro Manila.
Return and Exchange Policy
Return and exchange of Products are subject to our Return and Exchange Policy.
We would like to inform you that you may return and exchange items under the following conditions:
1. Return and exchange is within a period of 30 days from date or receipt of item
2. Accompanied by the original receipt, and
3. Item is unused, in its original FASHION FORUM packaging with swing tags and box intact
4. Return shipping fee cost will not be repaid.
In addition, we would like to advise you that the following conditions are not entitled to a refund or exchange under Consumer Act of the Philippines (RA 7394)
1. Defective items unless defect is caused by misuse or mishandling of items by customer
2. Wrong item is delivered
Generally, merchandise returns and replacement is subject to company policy.
How do I return an item?
- Pack your items and place in the original Fashion Forum package.
- Return your Fashion Forum package to our office address: Trending Selections Inc., Bldg B, SM Corporate Office, Pasay City 1200 Contact: 0917 552 5210
- Fill out an ONLINE RETURN form including courier name and tracking number.
- Look out for an email and text notifications, we will let you know once your item has arrived and passed our quality check. You'll get another notification once your store credits are available.
In the event that we cancel your order for reason beyond our control, we will refund the amount you paid for the item, net of discounts.